How Do I Go Live as an Uber Eats Merchant? Many people ask this question and it is important to have a clear and precise answer. Continue reading the next section to learn more about it.
If you’re ready to become an Uber Eats merchant and unlock the benefits of joining the platform, follow the steps below to register your restaurant:
- Complete the Registration Form
- Add Your Menu
- Activate the Restaurant Dashboard
- Registration Processing
- The processing time for your Uber Eats partner registration may vary depending on your location and the number of locations you have. In many cases, the registration process can be completed in just a few days.
During the registration process, you can choose your preferred payment method and decide whether to utilize Uber Eats drivers or your own delivery team for order fulfillment.
It’s important to note that before going live, you should ensure that your internal procedures are well-established. This includes updating your Standard Operating Procedures (SOPs), planning the logistics of staging orders, and effectively communicating the upcoming changes to your team.
How Do I Get a Live Agent on Uber Eats?
To receive customer assistance from Uber Eats, you have various options available including phone, email, and live chat. Here’s how you can call Uber Eats customer service:
Launch the Uber Eats App: Ensure that you have the Uber Eats app installed on your device. This is necessary to access customer assistance.
Go to the Help Section: Tap on your profile icon located in the top right corner of the screen. From the dropdown menu, select “Help.” This will take you to the help section where you can find support options.
Choose Your Problem: In the help section, you can browse through a list of frequently encountered problems or perform a topic search to find relevant solutions. If you cannot find a solution, select “Call Support” as your preferred option.
Dial the Provided Number: Upon selecting “Call Support,” the app will display a phone number that you can call to reach Uber Eats customer service. It’s important to note that the phone number may vary depending on your location.
Follow the Instructions: To connect with a support agent, you may be prompted to enter additional details such as your phone number or order number. Follow the provided instructions to ensure a smooth communication with the customer service representative.
How Do I Set Up an Uber Merchant Account?
If your organization hasn’t adopted an Uber for Business account, you can still effectively manage your work travel arrangements using Uber by setting up your own company profile. This profile is connected to your individual Uber account but allows for in-app booking with independent spending tracking and the option to use a different credit card for payment. Here’s how you can create your own business profile on Uber:
- Open the Uber app and tap on the menu icon located in the upper-left corner to access the options.
- In the menu, select “Payment.”
- Scroll down until you find “Ride Profiles.”
- Tap on “Business” to choose it as your ride profile.
By selecting the business profile, you can establish a dedicated work account with customized settings, link it to your work email, and add a corporate card for payment.
The advantage of having a separate business profile is that you won’t need to sign out of your personal Uber account each time you want to keep your trip receipts organized within your business account.
When you need to schedule a ride using your Uber business account, simply check the “Confirm Ride” button to ensure the ride is charged to the correct account. During the booking process, select “Business” as the payment method, and you’re all set.